OOH Shop Guidelines
Seller Guidelines
Registration Requirements:
Outline steps for sellers to register their accounts.
Product Listing Standards:
Specify rules for product titles, descriptions, images, and pricing.
Prohibited Items:
Provide a detailed list of items not allowed on the platform.
Shipping & Handling:
Detail packaging standards, shipping timelines, and dispute resolution processes.
Returns & Refunds:
Explain return policies and how to process refunds effectively.
Buyer Guidelines
Account Creation:
Steps to create and verify buyer accounts.
Order Placement:
Instructions on how to search, compare, and purchase items.
Dispute Resolution:
Guidance on reporting issues and seeking refunds.
Feedback & Reviews:
Rules for leaving genuine and respectful reviews.
Community Standards
Communication Policies:
Guidelines for messaging between buyers and sellers.
Anti-Fraud Measures:
Rules against fraudulent transactions or activities.
Privacy Protection:
Details on how user data is collected, stored, and used.
Legal and Compliance Information
Terms of Service:
Legal agreement outlining the terms of using the platform.
Privacy Policy:
Explanation of how user data is managed.
Tax Compliance:
Guidelines for both buyers and sellers regarding tax obligations.
Intellectual Property:
Rules to protect copyrights, trademarks, and patents.
Searchable Guidelines Repository
Keyword Search:
Allow users to find specific rules or policies quickly.
Categorized Sections:
Organize guidelines into distinct sections for easy navigation.
Interactive Tutorials
Step-by-Step Walkthroughs:
Guide users through essential processes like listing products or completing a purchase.
Video Tutorials:
Provide visual aids for complex topics.
FAQ Section
Top Queries:
Answer the most common questions about platform policies and procedures.
Dynamic Updates:
Automatically add popular user queries to the FAQ.
Automated Alerts
Policy Violations:
Notify users of breaches in guidelines with actionable steps for correction.
Updates:
Inform users of new or updated policies via email or in-app notifications.
Feedback Mechanism
Suggestion Box:
Allow users to propose changes or additions to guidelines.
Rating System:
Let users rate the usefulness of specific guidelines.
Benefits
Consistency:
Ensures all users adhere to the same rules and standards.
Trust:
Builds credibility by promoting transparency and fairness.
Efficiency:
Reduces disputes by clarifying expectations upfront.
Scalability:
Supports platform growth by standardizing processes.
Maintenance
Regular Review:
Regularly review and update guidelines based on user feedback and industry trends.
Analytics Monitoring:
Monitor analytics to identify gaps or areas for improvement.
Legal Compliance:
Ensure compliance with local and international laws.
Last updated: 5/29/2025